Terms: Full terms: https://www.countdown.co.nz/about-us/our-policies/countdown-egift-card-terms-and-conditionsIf you have questions or if you wish to make a complaint about your Countdown eGift card, please contact us by calling 0800 40 40 40.Agreeing to these terms and conditionsThese terms and conditions apply to each Countdown eGift card.You agree to be bound by these terms and conditions by activating, using, or attempting to use a Countdown eGift card or exercising any right to redeem value loaded on a Countdown eGift card.By activating, using or attempting to use a Countdown eGift card, or exercising any right to redeem value loaded on a Countdown eGift card, you warrant to us that you will comply with these terms and conditions and all applicable laws and that the Countdown eGift card will not be used in any manner that is contrary to these terms and conditions or that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.If you are giving a Countdown eGift card to another person, you should ensure that he or she is aware of these terms and conditions that apply to the Countdown eGift card.Countdown eGift cards do not have an expiry date and may be redeemed at any time.Once your Countdown eGift card has reached a nil balance, it cannot be re-activated.Redeeming your Countdown eGift cardYour Countdown eGift card can be redeemed for goods and services from Countdown stores up to the value loaded onto your Countdown eGift card. Value redeemed is deducted from the card balance. Your Countdown eGift Card cannot be redeemed for online purchases.Countdown eGift cards cannot be used at stand alone Lotto counters or terminals.Countdown eGift cards cannot be refunded, redeemed for cash or used to obtain cash. Resale of Countdown eGift cards is strictly prohibited, except with our prior written consent. If approved, eGift cards cannot be resold for more than the unspent value of the Countdown eGift card. Countdown eGift cards that are resold in breach of this paragraph 4(iii) will be invalid with the result that purchasers of those cards will not be able to use or redeem unspent value on their Countdown eGift cards.Your use of the Countdown eGift card at a Countdown store is subject at all times to the policies (and, where applicable, other terms and conditions) of that Countdown store regarding the goods and services made available by it and to compliance with the law.Where the price of the goods or services being purchased with the Countdown eGift card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method at the discretion of the relevant Countdown store.Lost or stolen Countdown eGift cards: You must treat your Countdown eGift card like cash. If your Countdown eGift card is lost, deleted or stolen, please contact us on 0800 40 40 40. However, we have no obligation to replace or refund the value for lost, deleted or stolen Countdown eGift cards.We reserve the right to place a stop on your Countdown eGift card if: a) you report that your Countdown eGift card has been lost, deleted or stolen; or b) we believe (or reasonably suspect) that you have used (or will use) your Countdown eGift card contrary to these terms and conditions or any applicable laws.LiabilityYou are responsible for the use and safety of your Countdown eGift card, and are liable for all transactions made on your Countdown eGift card.Subject at all times to the exceptions in paragraph 6(iii), we are not liable to you for any loss or damage (whether direct, indirect, consequential or special) either in negligence, other tort, breach of contract, breach of warranty or for any other reason or cause whatsoever, arising out of or in connection with a Countdown eGift card, these terms and conditions including any loss or corruption of data, interference with or damage to your computer or any interruption, delay or failure in the website.The exclusion of our liability in paragraph 6(ii) only applies to the extent permitted by law. Where consumer protection legislation implies any condition or warranty that cannot be excluded in these terms and conditions, we limit our liability for breach of any such implied conditions or warranties to the re-supply of the services (or costs thereof). Any liability we have to you will be reduced by the extent (if any) to which you caused or contributed to the loss or damage. This paragraph 6 will apply even after this agreement has ended.Relationship with Woolworths New Zealand Limited.Countdown eGift cards may be used as personal or business gifts, but must not be used in connection with any marketing, advertising or other promotional activities (including without limitation in websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain our prior written approval. Countdown eGift cards that are used in marketing, advertising or other promotional activities in breach of this paragraph 7(i) will be invalid with the result that recipients of those cards will not be able to use or redeem unspent value on their Countdown eGift cards.Use of our name or brands, or any names, logos or get-up of Countdown eGift cards (other than in connection with the use of Countdown eGift cards), is strictly prohibited.You must not use a Countdown eGift card in any manner that states or implies that any person, website, business or product or service is endorsed or sponsored by or otherwise affiliated with us or any of our subsidiaries or affiliates. We may change these terms and conditions from time to time. We will endeavour to give you reasonable notice of the change by publishing our updated terms and conditions here and/or by other communication methods we adopt from time to time. Your use of an eGift Card after the terms and conditions have been changed indicates your acceptance of those changes. PrivacyWe collect, use, share and store your personal information when you interact with us. Please see our privacy policy which explains how we manage your personal information.We use your information to provide or improve our services, and we may use it for marketing sent by us or our partners. Sometimes we may need to share your information with programme and marketing partners, but we always take steps to protect your information. Details on how you can opt-out are set out in our Privacy Policy.Errors and complaintsIf you have questions or if you wish to make a complaint about your Countdown eGift card, please contact us by calling 0800 40 40 40.
Layby with Layup.
Step 1:
Choose your purchase
Browse our LayUp's huge product range. Tap ‘Customise Layby plan’ to add item to cart.
Step 2:
Set your payment plan
The Mini Cart lets you customise your payment plan. Choose the plan length, and a payment frequency that suits you. You can Layby one item or place multiple items in one plan. You can have multiple plans, but need to log out and in again to create each extra one.
Step 3:
Checkout, make first payment
Review your payment plan, head to checkout and confirm your order. Make your first payment and you’re buying the budget-friendly way.
Step 4:
Keep track on your dashboard
Your dashboard is a snapshot of your Layup account. You can track payments, check orders, adjust settings, get updates and more.
Step 5:
Complete plan, receive your order!
When your final payment has been processed, we quickly ship your product to you. Despatch will occur as close as possible to the date estimated when you customised your plan.
Buy Now.
Not ready to Layby? No problem — you can simply buy the item outright.
Step 1:
Choose your purchase
Find the product you want.
Step 2:
Select "Buy Now"
On the product page, select "Buy Now" , instead of "Customise Layby plan". On mobile; you’ll have to scroll a little further down the page to find it. On desktop; toggle the panel tabs to ‘buy now’, in the grey section beside the product image at the top of the page.
Step 3:
Pay in Full
Follow the prompts, proceed to checkout and pay the full price upfront.
Step 4:
Get It Delivered
Your order will be processed and shipped just like any standard online purchase.
Delivery
All our stock is held in local warehouses in New Zealand.
Laybyland will usually dispatch your goods within 7 - 21 business days of completing your Layby payments.
This time frame factors in the confirmation of the Layby order include your payment method, processing and dispatch from the warehouse and the transport of the items via couriers. The \'In Stock \' status on our website can mean the stock is either in our warehouse, or available with our supplier.
Whilst we endeavour to get items delivered to you as soon as possible we do, however, need to allow that 7 - 21 business day window to accommodate the processes above.
Delivery tracking details will be emailed to the email address on the account as soon as they are known. Your goods must be delivered to the delivery address as shown on your initial order.
Deliveries require a signature on delivery and if no one is at the property to sign for the package a calling card will be left by the driver with details of how to arrange redelivery or collection.
If their are multiple items on your order, you may receive multiple deliveries shipped by multiple couriers since items may be sent from different warehouse locations.
Large/bulky items (eg furniture and whitegoods) may take longer to deliver and may also incur an additional freight fee. If an additional freight fee is expected for your order you will be contacted via email after the order has been successfully placed.
Returns
We guarantee your satisfaction with all layupshop.com/nz merchandise. If you receive damaged, defective, or incorrect item(s) from layupshop.com/nz, you may return the product(s) at no cost to you. Once we receive the item(s) and verify the return of product(s), we will send you a replacement or issue you a full refund, including shipping and handling.
Please choose carefully when ordering on layupshop.com/nz . Once you have ordered the item, you are committed to the purchase. Under the New Zealand Consumer Law, you are only entitled to a refund in the event of a major product failure - not if you simply change your mind or you later discover that you picked the wrong colour or the item doesn\'t fit.
You are entitled to a refund if the item you purchased is: not of acceptable quality, does not match the description, does not match the sample or demonstration model shown to you or for any other reason permitted under New Zealand Consumer Law: https://www.accc.gov.au/about-us/publications/consumer-guarantees-a-guide-for-consumers
Please contact our customer service department at customerservice@layupshop.com to lodge a return.

























