Find out what’s new
New feature insights
Explore new website New website
New look. New logo. - With a wish to offer you an easier, slicker Laybuy experience, we thought a fresh design should go with it.
Cart Preview - Your Mini Cart is your handy short cut - use it to create the length and schedule of your payment plan.
Account dashboard - A snapshot of your account: track payments, check orders, adjust settings, get updates and more.
Design upgrade - The site revamp allows simpler navigation and improved function. Using online Layby now looks even better.
FAQs
How does Layup work?
Why did you change your name/logo?
We’re responding to growth by modernising our brand and website to offer an enhanced experience.
What’s different with the new site?
You’ll find improvement in many areas. There’s better usability, features and tracking of payments to name a few.
Is this still an Australian-owned company?
Yes, Layup is proud to remain a locally owned and run company.
Will the Layby service still work the same way?
Of course! We take pride in offering responsive support for any question or issue you may have. Contacting us is easy via the website.
What happened to my previous orders?
All of your active orders, laybys, and payment plans remain fully intact and are unaffected by the recent branding update.
You can:
- View and manage your orders in your account dashboard.
- ontinue making layby payments on schedule.
- Track shipments and review your order history just as before.
The rebrand does not change your order details or timelines.
Will my existing account still work?
Yes — your account remains exactly the same.
- Your username, password, and saved preferences are all still valid.
- All of your order history, saved items, and payment plans remain in place.
- There’s no need to update anything unless you choose to make changes yourself.
You’ll log in the same way you always have just with a fresh new look and enhanced shopping experience.
Do I need to create a new account with the new site?
No — you do not need to create a new account.
- Your existing login details have been transferred seamlessly.
- Any saved addresses, payment preferences, and past orders are already connected to your account.
- You can continue shopping and managing your account without any interruptions.
Will my saved payment details still be safe?
Yes — your payment information remains completely secure.
- We continue to meet the highest security standards and encryption protocols.
- Your data is protected under the same privacy and security policies that were in place before the rebrand.
- You will not be required to re-enter or update your payment details unless you choose to.
Your security and trust remain our top priority.
Has your privacy policy or terms of service changed?
While our brand has a fresh new look, our privacy policy and terms of service remain exactly the same.
We’re still committed to protecting your personal information and ensuring a safe, transparent shopping experience. If we ever make updates to these policies in the future, we’ll always let you know.
Thank you for trusting us – same policies, same promises, just a fresh new look you’ll love.
Does this rebrand affect your return or cancellation policies?
All of our return and cancellation policies remain exactly the same, so you can continue to shop with confidence knowing that your rights are protected and our promises still stand.
Our brand has had a refresh, but our commitment to our customers hasn’t changed. This exciting new look is all about providing you with a better shopping experience and we thank you for being a loyal customer.
Go to new site